Complaints Procedure
Last updated: 24 October 2026
We take all concerns about the care and service we provide seriously. This page explains how to raise a concern and what you can expect from us in response.
How to raise a concern
If you have a concern about your treatment or experience, please contact us via our Enquire page as soon as possible, setting out the details of your concern. You are also welcome to raise a concern verbally, which we will confirm in writing.
What happens next
We aim to acknowledge your concern within 3 working days. We will investigate thoroughly and aim to provide a full written response within 20 working days. If we need more time, we will explain why and give you a revised timeframe.
If you remain unsatisfied
If you are not satisfied with our response, and your treatment was carried out privately, you can contact the Dental Complaints Service, an independent complaints handling service for private dental care in the UK, at dcs.gdc-uk.org.
Regulatory concerns
Serious concerns about a dental professional's fitness to practise can be raised with the General Dental Council (GDC), the UK regulator for dental professionals, at gdc-uk.org.
Contact us
To raise a concern or ask a question about this procedure, please get in touch via our Enquire page.
Get in Touch.
Whether you are a patient, a referring dentist or a professional contact, tell us a little about what you need and we will make sure your message reaches the right person.
For rapidly spreading facial swelling, or difficulty breathing or swallowing, call 999 or go to A&E. For urgent advice out of hours, call NHS 111.